QuickBooks Customers with Zero Balances Appear on A/R Reports

How to Clean Up QuickBooks Reports

A common question from readers is "Why are my QuickBooks A/R reports filled with transaction listings for customers that have a zero balance?"

These customers have at least one credit transaction and one unpaid invoice transaction. Even though the balance is zero as a result of the arithmetic when you add open balances and subtract credits, the transactions exist. You have to apply the credit to the invoice in the Receive Payments window and those individual transactions will no longer cause the customer to appear on QuickBooks A/R reports.

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